Jet cellphone claim frustration

My jet cellphone repair claim has been nothing but frustrating, I brought my Samsung J7 to the store because it didn't want to switch on in the first week of March 2021. I received numerous sms sms for their receival of the phone, with a link where I needed to click for them to get a go ahead to repair it. I click the link. I waited for response until I called the store only to be told I must call them directly, which I did, and I was told I have to pay an access fee for them to start working on it, by the 15th of April. I sent the proof of payment by email same day. On the 01st of June I called again the *** number to check progress only to be told, my payment has not been updated, I must call jet the 010 number.

I have been calling the since then, no luck. When it reaches 20 minutes it gets cut off, no option to leave any messages. My hard earned airtime gone to waste.. I am soooo not happy about this.