JET CARD USED **********LY

MY JET ACCOUNT WAS **********LY USED ON THE 23/24 DECEMBER TO PURCHASE BUS TICKETS(R1205) AND CLOTHING AT EDGARS GATEWAY(R7879.85). I DID NOT MAKE THESE PURCHASES AND HAVE NOTIFIED JET. MY CARD AND THE DUAL CARD HAVE BEEN IN MY POSSESION AND NO ONE WAS AUTHORISED TO MAKE PURCHASES ON MY ACCOUNT. HOW IS IT POSSIBLE THEN THAT PURCHASES OF SUCH BIG AMOUNTS WERE ALLOWED TO BE MADE ON MY ACCOUNT WITHOUT MY KNOWLEDGE. MY BALANCE WAS UNDER R3000 BUT NOW A BALANCE OF R11848.79 IS DUE. JET MUST PROVIDE ME WITH CCTV FOOTAGE AND SALES DOCKETS THAT WERE SIGNED BY ME OR MY HUSBAND WHO IS THE DUAL CARD HOLDER. I WENT INTO JET AT FOREST HILL AFTER SEEING MY BALANCE AND AN ADMIN LADY NAMED MARIA SUBMITTED THE AAFIDAVIT AND CERTIFIED COPIES OF OUR ID DOCUMENTS AND CERTIFIED COPIES OF THE CARDS. WE NOW AWAIT A RESPONSE FROM JET AS I WILL NOT BE HELD LIABLE FOR ********** PURCHASES MADE ON MY ACCOUNT. I HAVE BLOCKED BOTH CARD SO THAT NO FURTHER PURCHASES CAN BE MADE. I HOPE THAT EDCON RESOLVES THIS MATTER WITH URGENCY AS I HAVE CALLED THE ***** DEPARTMENT NOW ONLY TO BE TOLD THAT THEY HAVE NOT RECEIVED ANY DOCUMENTS FROM JET FOREST HILL STORE.