JET CARD UNSUCCESSFUL DUE TO INCOMPETANCY

When I app**** for a new account online - reference MF15JHB***. On Saturday, 19 September 2015, I went to Jet Fleurdal in Bloemfontein where my payslips and ID was sent via NCA. Today, I enquired about my account. A lady phoned me to take down the application. She asked for a total amount of expenses per month, which I gave her. Then she asked about clothing accounts, which I answered her in exact detail. Next moment, she told me my application was unsuccessful, because my expenses does not meet my ITC report. I asked her to explain to me what she meant, but she transferred me to another guy. He told me that I did not mentioned for example instalments that I pay to ABSA. while my ITC report states that. I explained that I was asked for ONLY a total amount of my expenses. The lady did not ask for a breakdown of my expenses. The guy just did not bother to understand. He just carried on about the application not being successful and put the phone down in my ear after I kept on trying to explain that it is not my fault. How unfair ! I am so disappointed ! I want a Jet account seriously !