Jet Canal walk

On 26 May I bought a pair of school shoes, the cashier told me that they are offline. I told them okay I will go and withdraw the money and come back , I leave the store and receive an sms from my bank to say that the money actually went off but I still continue to go to the bank to withdraw more money because I’ve added some stuff and wanted to pay for the extras in cash. I get to the store where they tell me that the money is not showing on their side, so I show them my sms and they do not want to understand my side of the story that it was already late I live 56km away from Canal walk to be exact and that is what I told the manager . That all stores are closed and my daughter is busy with exams so I really need the shoes and asked him what I must do now because the money already went off. All he told me was that the shoes cannot leave the store , eventually the shoes was paid for a second time and then the manager ( Jonathan Paulse) just walked away not writing down any details. We had to call him back to ask is he not gonna do it , only then he wrote it down . It’s been 9 days and this matter has not been resolved yet. I’ve been up and down to the bank too since the manager told me I must go and reverse the money, when everyone knows you cannot reverse the money for something you swiped for. This is pathetic service to say the least.