Hellopeter
Share Your Experience
TM
Tshepang M

1 reviews | Active since Jun 2018

27 Jun 2018, 16:55

Jet Caltorn center

I just had a baby I was expecting a boy but got a girl I bought a lot of clothes and received gifts from friends. I went to Wolworths excellent service they exchanged my goods no fuss. Then my drama begun when I got to Jet They refused to exchange for me No effort was put I was told bluntly that without tags they are not going to exchange Who comes up with such policies Jet I am so disappointed

0
Replies (2)
TM
Tshepang M's update28 Jun 2018, 12:53
Reviewer Update
I haven't received feedback from that complaint I went on to call Jet stupid call center and was told I should have read the receipt for terms and conditions. They are refusing to exchange because the clothing do not have price tags Same clothing are still on the shelves are they advising that I go remove them and put on mine so that they can exchange the clothes Poor service by *********** workers and stupid policies
Jet
Jet's reply28 Jun 2018, 17:46
Official

Thank you for bringing this matter to our attention . Our policy does state that without the tags we cannot assist with an exchange or refund. We apologise for the disappointment caused to you. However we will escalate your query for final resolution and feedback will be provided to you.***/GO

Kind regards

The Edgar's Customer Experience Team