LM
Lindiwe M
1 reviews | Active since Oct 2014
20 Dec 2018, 13:07
Jet Boulders disgust!
I am utterly disgusted by the service at Jet Boulders. After a LONG cue I get half service because someone is lazy to check the system!
Telling customers a story instead of going all out to assist is unacceptable. The management is sitting behind closed doors with only 4 tills open. Why are we still experiencing such.
Connie Nkabinde is not doing her job. Even worse is they put incorrect tags on the clothes and for those buying a lot they will not notice that R5 difference this festive season.
I highly doubt one would experience such at any other store with good management.
SIES
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Jet's replyOfficial
20 Dec 2018, 14:16Dear Lindiwe,
Kindly note we tried contacting you telephonically to confirm receipt of your complaint but we could not reach you.
Please accept our sincere apologies for the lapse in service experience.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Rest assured your service will be addressed with the regional manager who will in turn implement corrective measures in order to avoid re-occurrence of this nature.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Kindly note we tried contacting you telephonically to confirm receipt of your complaint but we could not reach you.
Please accept our sincere apologies for the lapse in service experience.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Rest assured your service will be addressed with the regional manager who will in turn implement corrective measures in order to avoid re-occurrence of this nature.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Jet's reply20 Dec 2018, 14:16
Official
Dear Lindiwe,
Kindly note we tried contacting you telephonically to confirm receipt of your complaint but we could not reach you.
Please accept our sincere apologies for the lapse in service experience.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Rest assured your service will be addressed with the regional manager who will in turn implement corrective measures in order to avoid re-occurrence of this nature.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Kindly note we tried contacting you telephonically to confirm receipt of your complaint but we could not reach you.
Please accept our sincere apologies for the lapse in service experience.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Rest assured your service will be addressed with the regional manager who will in turn implement corrective measures in order to avoid re-occurrence of this nature.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***