Jet benefits nightmare

My mother passed away on the 4 July 2021 and she was a Jet account holder for more than 25 years. She was paying R42 club member, R114 funeral plus plan underwritten by metropolitan and account protection plan. Her account was up to date. I went to Jet store at Maponya mall on the 7th of July and they referred to Hollard. I made a claim and submitted all the requested documents. One week later they send an SMS informing me that they have paid up my mother's Jet account and they never said anything about club member funeral plan. In the past few days I called them and they said I should make another claim. On the 23rd of July I submitted a claim at metropolitan and a week later a made follow up about the progress of the claim. I don't know how many lines I have been transferred to until I reached a line where they just dropped the call. I made a complain at metropolitan but they said they can't help me to resolve it they only dealing with metropolitan policy holder not Jet funeral plan and I should lay a complain at Jet. It's almost a month since my mother passed away and we didn't receive any of the things she was paying for at Jet.