JET BAYWEST MALL tillers not available

On the 2nd April 2018 in the Baywest mall Jet branch. I wanted to buy clothes for my daughter. I go to the quee where I stand 2nd. Me and the other customers stand in the quee for almost 10 minutes with no service. Suddenly announcement was made please all tillers come to tills. Almost 4 new tillers appeared out of nowhere. I get to a till. Now the till scanner not working. I waited with the patience I have left. The tiller almost changed scanners 4 times of which I'm standing another 10 minutes. I then gave up as almost everyone behind me is serviced and I'm waiting the longest just to buy clothes for my 3 year old who does not have any patience to wait. Please can we have management look into this as I work in retail and if this happens a client waits due all tillers are having a break or whatever while it is busy. It is unacceptable and shows that the company does not care for customer service excellence.