LJ
Lynette J

1 reviews | Active since Aug 2018

25 Aug 2018, 01:29

Jet and RMCS the worst nightmare for any paying customer!

Cancellation of RMCS Contract

Good Day

I have an account with JET Stores where I was receiving airtime which is billed from my account 3 years ago. I contacted JET to cancel this contract but was referred to an agent known as RMCS, whom I have contacted numerously with no luck.

Basically I want this RMCS to cancel this contract as I don't want to receive any airtime whatsoever from them. I'm sick and tired of calling their offices because I don't get any help them, and JET is also not helpful they keep on referring us customers to these people. As for you JET - your Customer Service is the worst! Untrained staff and defensive managers, together with unresponsive telephone service from RMCS. The worst nightmare for any paying consumer!

Contact me urgently on **********

0
Replies (1)
Jet
Jet's reply27 Aug 2018, 12:28
Official

Thank you for bringing this matter to our attention . Please accept our sincere apologies for the frustrations caused to your with the cancellation of the airtime contract. Kindly note that we have escalated your query to RMCS for assistance and feedback will be provided to you.***/GO

Kind regards

The Edgar's Customer Experience Team