AW
Ashleigh W

1 reviews | Active since Apr 2017

10 Apr 2017, 13:57

JET ACCOUNTS ARE ****S

<p>I was persuaded by an inexperienced account salesman to open an account because it would give me a 50% discount on my purchase. I was planning on buying a few things from Jet that day so I went ahead and spent 2 hours waiting to open an account. I got my 50 % off and went happily on my way. When opening the account I asked if there was a monthly fee, he said no... just to find out 2 months later that there was R350 owing on my account!!!Not only was there a monthly service fee but without disclosing it in the Ts & Cs (which I read) and without asking my permission they had ticked all the boxes for financial aid and a hospital plan. YOU CAN NOT CHARGE PEOPLE FOR THINGS THEY DO NOT AGREE TO! I dont care how your online application system works and how many boxes there are for you to tick, you should be informing the customer of all charges to their account! That salesman at Jet in Fourways mall will never see me again, and I will tell anybody I see opening an account to STOP and get out while they can!</p>

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Replies (1)
Jet
Jet's reply11 Apr 2017, 13:50
Official

Kindly forward us your account or ID number so that we may liaise with the accounts team in order for them to be able to cancel what ever financial services that were linked to your account without your concern . Alternatively kindly be advised that the matter regarding the account enquiry has been sent to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the below reference number for your post ***/GO

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***