JA
Joslyn A
1 reviews | Active since Mar 2018
04 Nov 2019, 08:30
JET ACCOUNT SETTLEMENT LETTER
I requested a settlement letter to close my Jet account on the 30.10.2019. With receiving my letter,I COMPLETED the EFT payment with the total reflecting on the Letter, bearing in mind the total is more than my statement close out balance. In my email to JET accounts on the 30.10.2019 i attached POP and the settlement letter, and in return also requested my paid up letter as i provided the documents needed. Today, 04.11.2019 i received a email claiming they can't issue that letter as i have a balance??? How is this possible? I paid what i was told to pay! I responded with an email, saying that I'm not paying them cent more!
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Replies (4)
Jet's replyOfficial
04 Nov 2019, 11:02Dear Joslyn,
Please accept our sincere apologies for the lapse in service experienced with your request.
Kindly note there is an outstanding balance of R44.44 accumulated due a financial product ( Funeral Plan Plus ) that is active on your account.
NB: We do acknowledge receipt of your electronic payment processed on the 30.10.2019, however the payment updated after 48 business hours and you were already billed for the product.
Therefore it means you must first pay off the balance then your account will be closed and a paid up letter will be issued.
Here below is a reference number generated for this complaint:
***/GO
Kind Regards
The Jet Team
Please accept our sincere apologies for the lapse in service experienced with your request.
Kindly note there is an outstanding balance of R44.44 accumulated due a financial product ( Funeral Plan Plus ) that is active on your account.
NB: We do acknowledge receipt of your electronic payment processed on the 30.10.2019, however the payment updated after 48 business hours and you were already billed for the product.
Therefore it means you must first pay off the balance then your account will be closed and a paid up letter will be issued.
Here below is a reference number generated for this complaint:
***/GO
Kind Regards
The Jet Team
Jet's reply04 Nov 2019, 11:02
Official
Dear Joslyn,
Please accept our sincere apologies for the lapse in service experienced with your request.
Kindly note there is an outstanding balance of R44.44 accumulated due a financial product ( Funeral Plan Plus ) that is active on your account.
NB: We do acknowledge receipt of your electronic payment processed on the 30.10.2019, however the payment updated after 48 business hours and you were already billed for the product.
Therefore it means you must first pay off the balance then your account will be closed and a paid up letter will be issued.
Here below is a reference number generated for this complaint:
***/GO
Kind Regards
The Jet Team
Please accept our sincere apologies for the lapse in service experienced with your request.
Kindly note there is an outstanding balance of R44.44 accumulated due a financial product ( Funeral Plan Plus ) that is active on your account.
NB: We do acknowledge receipt of your electronic payment processed on the 30.10.2019, however the payment updated after 48 business hours and you were already billed for the product.
Therefore it means you must first pay off the balance then your account will be closed and a paid up letter will be issued.
Here below is a reference number generated for this complaint:
***/GO
Kind Regards
The Jet Team
JA
Joslyn A's updateReviewer Update
04 Nov 2019, 11:14Jet Team,
Your balance and the email balance received is not even the same.
I was issued with a settlement letter and provided you with POP, on the same day. I'm not paying you a cent and feel free to take this matter further.
Your balance and the email balance received is not even the same.
I was issued with a settlement letter and provided you with POP, on the same day. I'm not paying you a cent and feel free to take this matter further.
JA
Joslyn A's update04 Nov 2019, 11:14
Reviewer Update
Jet Team,
Your balance and the email balance received is not even the same.
I was issued with a settlement letter and provided you with POP, on the same day. I'm not paying you a cent and feel free to take this matter further.
Your balance and the email balance received is not even the same.
I was issued with a settlement letter and provided you with POP, on the same day. I'm not paying you a cent and feel free to take this matter further.
JA
Joslyn A's updateReviewer Update
04 Nov 2019, 11:17How is possible to have two different balances???
Jet accounts, Email dated: 30.10.2019It's with absolute pleasure that I have paid my Final payment towards my JET ACCOUNT. Please forward me my paid up letter and CLOSE this account with immediate effect. Awaiting my letter as documentation required is attached.
Jet accounts, Email dated: 30.10.2019It's with absolute pleasure that I have paid my Final payment towards my JET ACCOUNT. Please forward me my paid up letter and CLOSE this account with immediate effect. Awaiting my letter as documentation required is attached.
JA
Joslyn A's update04 Nov 2019, 11:17
Reviewer Update
How is possible to have two different balances???
Jet accounts, Email dated: 30.10.2019It's with absolute pleasure that I have paid my Final payment towards my JET ACCOUNT. Please forward me my paid up letter and CLOSE this account with immediate effect. Awaiting my letter as documentation required is attached.
Jet accounts, Email dated: 30.10.2019It's with absolute pleasure that I have paid my Final payment towards my JET ACCOUNT. Please forward me my paid up letter and CLOSE this account with immediate effect. Awaiting my letter as documentation required is attached.
JA
Joslyn A's updateReviewer Update
05 Nov 2019, 09:55So yesterday, 04.11.2019 i emailed various Jet account staff regarding this issue about the balance and the settlement.
I was emailed the paid up letter that i requested. The explanation today, the staff that assisted me didn't do what they were supposed to do.
If doesn't sit right, it obviously isn't. Comment received, incompetency.
I was emailed the paid up letter that i requested. The explanation today, the staff that assisted me didn't do what they were supposed to do.
If doesn't sit right, it obviously isn't. Comment received, incompetency.
JA
Joslyn A's update05 Nov 2019, 09:55
Reviewer Update
So yesterday, 04.11.2019 i emailed various Jet account staff regarding this issue about the balance and the settlement.
I was emailed the paid up letter that i requested. The explanation today, the staff that assisted me didn't do what they were supposed to do.
If doesn't sit right, it obviously isn't. Comment received, incompetency.
I was emailed the paid up letter that i requested. The explanation today, the staff that assisted me didn't do what they were supposed to do.
If doesn't sit right, it obviously isn't. Comment received, incompetency.