JET ACCOUNT PROTECTION PLAN IS A *****

So I have had my Jet account for close to four years now. One thing that attracted me most was it's account protection plan (APP) which they sign you up for when you open an account with them. The APP is supposed to cover your debt when you're no longer in employment or upon your demise. Last year 2020, like most people, I lost my job in July. Now when I needed my APP with Jet most, I was sent from pillar to post. Turned out Hollard is the insurer who hardly responds to email or take your calls. When they do you are asked for the same documents over and over again until they go silent on you. The idea is to frustrate you to till you give up. They respond after about a month if they do asking for the same documents which you would have submitted. Meanwhile Jet has it's knees on your neck demanding their money in spite of them signing you up for a ********** APP. Mind you my account was always up to date and paid in advance prior to my job loss.

I paid towards the APP as part of my monthly instalment with Jet, didn't sign any paper work with Hollard. Why then do I have to be given the run around by Hollard when my contract is with Jet?? To this day April 2021 Hollard just went mum on me. I am still struggling to clear my balance with Jet ( and still paying for the ********** APP!!!), when I finally do I will just do the obvious and close it.

Jet is clearly in cahoots with Hollard to de***** account holder with some pseudo account protection plan.