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genevieve J

1 reviews | Active since Dec 2015

04 Dec 2022, 11:49

Jet account.

I paid up my husband's jet account in Oktober, after I asked for the settlement amount. I wanted to close the account in November 2022 only to be informed about the jet club that has been charged to the account. We have never app**** for jet club or jet club magazine. It's the second time that charges for jet club got charged to the account and that I had to cancel it. Imagine having to cancel and pay for something twice that you never app**** for. The store assistant that helped us was very helpful and kind, but the accounts department was awful. When they did a security check with my husband over the phone in store, they even gave us 3 different addresses that were listed on the account,addresses of places that we've never been to in our lives.

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Replies (1)
Jet
Jet's reply05 Dec 2022, 13:52
Official
Hi Genevieve,
 
 Thank you for bringing this matter to our attention we will escalate your query to our team.