NN
Nomusa N
1 reviews | Active since Mar 2018
16 Mar 2018, 10:34
Jet Account
I had an account at Jet. My credit was running up R 7000 and I when I had reduced it to R3000 , I decided to settle it up and close it completely. The guy at the customer care suggested that they leave it on suspence, there won't be any charges to it. To my surprise, I started getting statements from last month with charges I don't understand. I sent them an email asking them to check it but the only response I'm getting is for me to pay up. I don't understand why they are doing this..coz the reason I wanted it closed is because I didn't want any credits on my name.
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Jet's replyOfficial
16 Mar 2018, 14:34Thank you for making contact with us.In response to your email received, kindly be advised that your request has been forwarded to the relevant department to have the service fee, mobile content fee as well as Sms Air subscription reversals.Once this has been actioned the account will then be closed.***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,
Jet's reply16 Mar 2018, 14:34
Official
Thank you for making contact with us.In response to your email received, kindly be advised that your request has been forwarded to the relevant department to have the service fee, mobile content fee as well as Sms Air subscription reversals.Once this has been actioned the account will then be closed.***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,
NN
Nomusa N's updateReviewer Update
16 Mar 2018, 15:08Thank you for your response. Hope this will be sorted out. I still purchase from Edcon stores but on cash basis.
NN
Nomusa N's update16 Mar 2018, 15:08
Reviewer Update
Thank you for your response. Hope this will be sorted out. I still purchase from Edcon stores but on cash basis.