Jet account

Please help me with this Jet account instead of apologies to my mother Elizabeth Khumalo regarding this ***** case and pay her the premiums back from the day they open this funeral policy on her behalf as client and sign signature on behalf of her as a client they keep on sending sms that say she must pay the funeral policy before the policy lapsed.and who is the beneficiary of that policy Jet store doesn't know customer service and how to treat customer fairly