******* JET!!!!

I've been a customer with Jet when they were still part of Edcon for almost twenty years. I paid up my balance on my account last month, and overpaid the account so now can't close it. I called the RCS *** number, and they advised I sent my id, bank statement, proof of payment and banking details to *** for assistance. I did just that on the 7th of Sept, it is now the 27th of Sept, and I had to send four mails, repeated sending them the same documents, as all they have asked for via email is the same documents over, and over again. Service is this country is pathetic beyond any comprehension! I keep calling and not getting anywhere on the call center, they keep advising me to email. So here I am, without assistance on how to get a refund, which I am told will take 7 to 21 working days, but I can't even get the first part of this ****ing process sorted!!!!! I can't CLOSE THIS ACCOUNT WITHOUT my refund of R475, but just getting this process is a ****ING nightmare! No one has contacted me to help along this process OR ****ING ANYTHING whatsoever! I have been in limbo with this ****ing **** company for weeks and NOT EVEN ****ING CLOSE TO having my refund process!!!!!

WHAT A ****ING ******* OF A COMPANY!!!

So here I am, profanity, and ****ING CAPITAL LETTERS!

CAN SOMEONE ****ING HELP ME RESOLVE THIS ****ING CALL, SO I CAN CLOSE THIS ****ING ACCOUNT AND GET RID OF YOUR **** SERVICE!

PLEASE. THANK YOU!