Jet
My mum passed on in 2022. The bal overpaid by me on her Jet acc was never returned. I have been to the Phoenix branch and contacted the accounts dept on sve eral occassions, send the relevant docs as I was signed on as an additional card holder. They blocked the account and up to date no corresponce from them. The R932.36 approx was never returned in anyway. If the tables were turned at we owed that money, the situation would be entirely different. Pls return whats due to me.
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Replies (4)0
Replies (4)
Jet's replyOfficial
12 Jul 2024, 09:57Hi Farhana,
Thank you for flagging this. We have escalated this matter with our accounts team.
Thank you for flagging this. We have escalated this matter with our accounts team.
Jet's reply12 Jul 2024, 09:57
Official
Hi Farhana,
Thank you for flagging this. We have escalated this matter with our accounts team.
Thank you for flagging this. We have escalated this matter with our accounts team.
's updateReviewer Update
16 Feb 2025, 08:36In reply to the above complaint. After being contacted by Tania Cox from the accounts team this case number: CS-*** could not be resolved and was reffered to Jet RCS team. The case was closed. I then received an email from Lorenzo stating that there is no account on file and the attached screenshot was unclear and this has been referred to Nimble. I have yet to hear from Nimble. So my question is why did Jet and Jet RCS bother contacting me if the issue could not be resolved. My reason for the late response is I'm waiting for Nimble to contact me. I did sent an email to Tania Cox asking what was going on, this was sent on the 15/07/2024, still waiting for a response as well. To Jet stores and Jet RCS group, the moment a customer does not pay you log their name on the credit bureau. When you owe the customer money you spin circles around them and we the customer don't have a platform to list you on. I'm tire of running around for R932.36, data costs and time is costing me more. Jet and Jet RCS just won't refund the money thats the bottom line. Taking your money is priority, giving you a refund is an issue. Pls do not contact me and reply on this platform pretending to resolve the issue. Its a joke. Just send me a gift card for R932 to Mrs F Shaik. That now would be more appropriate. Also don't bother to compensate me for giving me the run around since 2022, I don't want another drama. Thank you for your shody service to a loyal customer.
's update16 Feb 2025, 08:36
Reviewer Update
In reply to the above complaint. After being contacted by Tania Cox from the accounts team this case number: CS-*** could not be resolved and was reffered to Jet RCS team. The case was closed. I then received an email from Lorenzo stating that there is no account on file and the attached screenshot was unclear and this has been referred to Nimble. I have yet to hear from Nimble. So my question is why did Jet and Jet RCS bother contacting me if the issue could not be resolved. My reason for the late response is I'm waiting for Nimble to contact me. I did sent an email to Tania Cox asking what was going on, this was sent on the 15/07/2024, still waiting for a response as well. To Jet stores and Jet RCS group, the moment a customer does not pay you log their name on the credit bureau. When you owe the customer money you spin circles around them and we the customer don't have a platform to list you on. I'm tire of running around for R932.36, data costs and time is costing me more. Jet and Jet RCS just won't refund the money thats the bottom line. Taking your money is priority, giving you a refund is an issue. Pls do not contact me and reply on this platform pretending to resolve the issue. Its a joke. Just send me a gift card for R932 to Mrs F Shaik. That now would be more appropriate. Also don't bother to compensate me for giving me the run around since 2022, I don't want another drama. Thank you for your shody service to a loyal customer.
's updateReviewer Update
25 Feb 2025, 07:04Sent the above complaint on the 16 Feb 2025 and once again jet stores have refused to address and take responsibility.
This is my late mums jet acc no. ***46 9795. Which cannot be accessed as you have conveniently blocked the account. Its a pity stores like this are not investigated. Hopefully if there is no amicable settlement maybe reporting this to the CGSO would be the alternate step.
This is my late mums jet acc no. ***46 9795. Which cannot be accessed as you have conveniently blocked the account. Its a pity stores like this are not investigated. Hopefully if there is no amicable settlement maybe reporting this to the CGSO would be the alternate step.
's update25 Feb 2025, 07:04
Reviewer Update
Sent the above complaint on the 16 Feb 2025 and once again jet stores have refused to address and take responsibility.
This is my late mums jet acc no. ***46 9795. Which cannot be accessed as you have conveniently blocked the account. Its a pity stores like this are not investigated. Hopefully if there is no amicable settlement maybe reporting this to the CGSO would be the alternate step.
This is my late mums jet acc no. ***46 9795. Which cannot be accessed as you have conveniently blocked the account. Its a pity stores like this are not investigated. Hopefully if there is no amicable settlement maybe reporting this to the CGSO would be the alternate step.
's updateReviewer Update
10 Mar 2025, 09:09Wow no reply from Jet just proves that your pathetic customer service is ongoing. *****ing from deceased customer accounts is an ongoing process at Jet. Nobody ever knows anything as long as the rich get richer and the poor get poorer. Well done Jet Stores.
's update10 Mar 2025, 09:09
Reviewer Update
Wow no reply from Jet just proves that your pathetic customer service is ongoing. *****ing from deceased customer accounts is an ongoing process at Jet. Nobody ever knows anything as long as the rich get richer and the poor get poorer. Well done Jet Stores.