Jet

Good day,

On the 16th of July when I received my account statement for the 1st time on email I noticed that there is an amount on my statement that is not fami****.

I then resided to Contact Jet HQ.

I spoke to a lady (cannot remember her name) and asked her to assist me with the service fee on my account that I did not asked for. Well I was told to go and sort it out with my branch. That was the worst thing to say to me. In the first place they are HQ Second place, if I had the time to go to the brance why did I call them???? Well I suppose it is because there is NO TIME. I was so furious and requested to speak to a superior After holding for about 10minutes, Lera (superior) answered the phone who I went off on as I had to explain myself for the second time. We'll Lera said that we will get it sorted out with the brach. I requested 6 momths account statement (did not received it), proof that I requested the service fee, also never received it and also requested for the service fee to be terminated and to reimburse me for the 11 months that they charged me the service fee....well that alao didn't happen. I'm not going to waste my time or money in making another call and decided to pay my account in full the end of August and CLOSE the account. Firstly I want the service fee to be terminated and would like to be refunded for 11 month service fees that I never asked for. Then I will pay the account in full and close it. That account is 12years old and never ever did I skipped a payment on my account. Well I suppose they do not need me anymore and also not money.