1 reviews | Active since Sept 2016
Jest Southgate eye-roller
<p>I am a single mother of a 2yr old boy. After 2.5 hours of wrestling through the JetMart at Southgate with him, i get to the till to be told that "we are offline" How frustrating is that???! The cashier Gadibolae rolls her eyes at me when i ask why there is no notice at the door that you are offline. i ask for the manager. She says "she's over there" without calling her. i say "you can call her cant you?" rolls eyes. LORD. The store has a typed notice at the door say "Edcon has the right to search all bags" very boldly but doesnt mention that I will have to come on another day if I want to use my voucher?? R993.00 later, and I still have an stupid unused R100 off voucher in my wallet. PATHETIC.</p>
We have escalated the complaint to the Jet mart South gate store management to address as our valued customer is not happy that the staff member rolled her eyes when assisting you which ended up in you leaving the store without proper and professional assistance offered . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Jet mart South gate store management to address as our valued customer is not happy that the staff member rolled her eyes when assisting you which ended up in you leaving the store without proper and professional assistance offered . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Jet mart South gate store management to address as our valued customer is not happy that the staff member rolled her eyes when assisting you which ended up in you leaving the store without proper and professional assistance offered . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
We have escalated the complaint to the Jet mart South gate store management to address as our valued customer is not happy that the staff member rolled her eyes when assisting you which ended up in you leaving the store without proper and professional assistance offered . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,