ITC still not updated since 2015

<p>I settled my account in 2015 April and I was advised that it will be updated on TIC the following month , but that was not done. in 2016 march after a year it was still reflectiing on my itc as active. I called their call centre but i was sent to the store, for what reason I didn't understand , I took my lunch time and went to the store at bree street. Iwas advised to call the call centre , I had to fight them in order for me to be assisted . they called call centre and they promise to resolve my query and another paid up letter was sent which is useless to me as I have the fist one and my request it was about updating my account on ITC. today I requested another ITC report at cost of (R80 ) JET account still reflecting as activate , I need my cash back that i paid for the second report and i need my the query to be resolve today </p>