ITC LISTING
I have account with Jet which I always pay via EFT, without experiencing any problem.To my surprise On April 2015, while checking my ITC report noticed that for period of two 2 months January and February 2015, my profile displayed that I did not pay the account in time,I disputed the matter with transunion by sending the proof payments.Edcon refused to rectify the problem and I feel that Edcon is treating their customers unfairly.Their systems is not updating accurately in time.I am thinking of paying it up and close the account.
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Jet's replyOfficial
15 Jul 2015, 14:13Hello Nkotsane,
Thank you for bringing this matter to our attention. We have escalated your query to our accounts department to investigate and provided feedback regarding your credit profile and payment history with us .
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We have escalated your query to our accounts department to investigate and provided feedback regarding your credit profile and payment history with us .
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
Best regards,
Jet's reply15 Jul 2015, 14:13
Official
Hello Nkotsane,
Thank you for bringing this matter to our attention. We have escalated your query to our accounts department to investigate and provided feedback regarding your credit profile and payment history with us .
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We have escalated your query to our accounts department to investigate and provided feedback regarding your credit profile and payment history with us .
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
Best regards,