issues with online shopping

I ordered clothing from jetonline to the value of R2200 which I paid for immediately using my debit card, this was on the 29th Dec but I never received an order confirmation, items still shows in my cart, yet the amount was deducted from my bank account. I sent numerous emails with the bank statement showing that the payment WAS made, I also called the call centre but they just told me to email online order fullfilment department. I need to get answers, this is unacceptable!!!