1 reviews | Active since Jul 2016
Is there anyone working here?
<p>I went into the Jet and Pavilion on Thursday and when I went to try on clothes I there was no one at the changing rooms. After wainting a long time I pressed the bell on the wall that can be heard throught the store. Whe still no one showed up I went in and tried on anyway. When I came ou there was still no one there so I took my things to the counter to pay. I was in for a long wait again as there was only one person on the counter for a rather large store. While waiting two other customers came up to the counter to ask if there was anyone on the floor be cause the were not being helped. I then came back on Monday to open up an account. I waited at the account opening counter for 15 minutes with staff walking by me and ignoring me. I eventually had to go up to the front counter to point out I had been waiting before they eventually called someone to help me. If this wasn't bad enough, the application process was long and inconvenient, requiring me to wait around in my lunch break to find out if it has been approved or rejected.</p>
We tried calling you and we were told that you were currently busy by the person who answered the phone. We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Pavillion management for actioning accordingly as the staff members were unhelpful and slow in servicing our valued customer in both occasions on your visit to the store . A reference number for the formal complaint logged on your behalf is as follows ********** 100/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. We apologise again for any frustrations incurred
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We tried calling you and we were told that you were currently busy by the person who answered the phone. We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Pavillion management for actioning accordingly as the staff members were unhelpful and slow in servicing our valued customer in both occasions on your visit to the store . A reference number for the formal complaint logged on your behalf is as follows ********** 100/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. We apologise again for any frustrations incurred
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We tried calling you and we were told that you were currently busy by the person who answered the phone. We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Pavillion management for actioning accordingly as the staff members were unhelpful and slow in servicing our valued customer in both occasions on your visit to the store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. We apologise again for any frustrations incurred
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We tried calling you and we were told that you were currently busy by the person who answered the phone. We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Pavillion management for actioning accordingly as the staff members were unhelpful and slow in servicing our valued customer in both occasions on your visit to the store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. We apologise again for any frustrations incurred
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,