Is jet bloemfontein ******?

I went to jet bloem plaza yesterday it was 10th November 2015 to exchange an iron that stopped working and it was the second time i return because first time when I went to exchange the iron i didn't have a tillslip and they checked the iron but they didn't do an exchange for me and I returned yesterday with my till slip and the iron is still under guarantee because i bought it February so yesterday I wanted to exchange the iron they me they can't exchange the iron for me because the wires are out and i ask why because the iron is still under guarantee and I said okay its fine can i have the head office's number and the manager start shout at me in front of other customers and am asking myself if jet is ****** or has ****** and he said even if i call the head office they will said me back to him and i told him am disappointed at his attitude and he lack good management skills he was like how do you know and i told him I was a manager myself where i was working and i asked him does he know the CPA he said yes with an attitude and he said when the head office brings you back to me you must bring a copy of the CPA Am so disappointed at Casper because he only going to bring jet down.