ME
Michelle E
1 reviews | Active since Jul 2011
28 Dec 2015, 10:12
Is anybody responsible for answering the phone
I purchased some items from Jet on the 27th of December. As I was about to leave the store at around 13:00, the sensors at the door started beeping. The security guard searched through the packet of goods I just bought and found that a shirt still had a \security sticker"underneath the collar. We chatted a bit and I left. By the time I got home I realised that the jewellery I purchased was missing from the packet (the jewellery was in a separate bag"
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Jet's replyOfficial
29 Dec 2015, 09:27Hello Chella18,
Thank you for bringing this matter to our attention. We apologise for the lack of communication in store. We have addressed this incident with the store manager to insure their telephone line are always attended to at all times. We thank you for your valued feedback in improving our service.
You will be received direct feedback from the store manager shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We apologise for the lack of communication in store. We have addressed this incident with the store manager to insure their telephone line are always attended to at all times. We thank you for your valued feedback in improving our service.
You will be received direct feedback from the store manager shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Jet's reply29 Dec 2015, 09:27
Official
Hello Chella18,
Thank you for bringing this matter to our attention. We apologise for the lack of communication in store. We have addressed this incident with the store manager to insure their telephone line are always attended to at all times. We thank you for your valued feedback in improving our service.
You will be received direct feedback from the store manager shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We apologise for the lack of communication in store. We have addressed this incident with the store manager to insure their telephone line are always attended to at all times. We thank you for your valued feedback in improving our service.
You will be received direct feedback from the store manager shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***