1 reviews | Active since Aug 2015
Invalid vouchers supp****
About 3 months ago there was a promotion stating that if you spend a certain amount you will receive a gift voucher. The Westgate store advised that their gift card system is down and took our details to inform us when we can collect. We received invalid voucher numbers 2 months later and we have been struggling for over a month to get it corrected. It is unacceptable that we are expected to beg for proper service with regard to the matter. Head office keeps telling the store that theuy are working on the matter when they are able to just give them authorization to give us discounts on the reference numbers. I hope that we can receive a prompt response as to why there is such a delay!
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we require more information on your query in order for us to assist you accordingly.
Kindly contact us on the number below, quote reference and we will then look into the matter in order to assist you.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team,
***
Best regards,
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we require more information on your query in order for us to assist you accordingly.
Kindly contact us on the number below, quote reference and we will then look into the matter in order to assist you.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team,
***
Best regards,