Insurance nightmare that is Jets

After having to wait for 6 or more months for my cellphone claim to be approved I was helped very successful by the insurance company and received a call + an SMS from them stating that I can go to any Edcon store to get a new phone , But when I went to the jet store in Southgate I was advised that I was supposed to go to the store were the claim was made, after a while I was finally helped, when we contacted the jets in Newtown junction the nightmare started all over again after being advised that there is no one to help and that I must go to the store in Newtown junction, i literally had to request to speak to the manager zle/sle who did not bother to speak to me, just to have the documents sent again the cashers are extremely unprofessional an unwilling to help talk about bad service at both the jets stores I have already been in the store for more than 2hours and still waiting. I had to wait a long time to get my claim a proved and now I have to wait a long time just to get a new phone. Paying your account has to be on time but getting something from them that you have paid for is a problem.