Insurance claims / *****

I had a purchased two phones on my Jet account in October 2018 and took insurance on both those phones. in June 2019 my Huawai Y3 was misplaced and I claimed from a new phone and it was approved and I had taken a Nokia 2.1. on the 2nd January 2020 my Hisense Infinity E7 was ****** from me during a ******* in my vehicle and I opened a case, I contacted Jet with regards to my cellphone and they informed me my phone was not insured. I then also found out I had been paying for insurance for my Nokia 2.1 as well as my Huawai Y3(Which had been misplaced) but not my Hisense(Which I was still paying insurance for) ..How do you possibly pay insurance for a phone you no longer have? prior to my call I had contacted them to confirm that they had moved my insurance from my Huawai Y3 onto my Nokia 2.1 and they confirmed it was done. I am absolutely disgusted with their serviced - I require all the money I had paid for the insurance to be recredited to my account for the Huawai Y3 and the Hisense. I would never recommend anyone to open up an account with these people. they are just a bunch of ******