1 reviews | Active since Mar 2017
<p>Good Day,</p> <p> </p> <p>My Name is Lavinia Cresswell. I just want to put in a complaint, im very unhappy with and does not feel that i was treated right.</p> <p> </p> <p>I opened an Account by Jet 2 months ago, My first Instalment that i had to Pay Last month which was Ridiculous for someone who just opened an account. I opened the account in Rosebank Branch, and activated it in Maponya Mall Branch. Where a lady helped me and this lady activated a hole lot of things i was not aware off that i need to pay for and said its compulsory. I than went to Pay the account last month end of the month, whereby i Got sombody called Innocent In South Gate Branch, he advised me that he will cancel all these unnecerssary things im paying for, i was so happy because hes assistance was absolutely amazing. However he advised me that end of March i wont pay for that stuff again, Only to find out that it was never cancelled and still i have to pay for it this month. Poor, Poor Service Im very, very Unhappy with Jet i must say and would like it if someone From Management can assist me, Because i Refuse to Pay that amount this month, its Ridiculous i was Promised That it will be fixed, I Understood the first time but to Pay for something again That was suppose to be cancelled, If That was you How would you feel to be Treated This way as a Customer.</p> <p> </p> <p>Please If someone can Contact me on ********** 668.</p> <p> </p> <p>Regards</p> <p>Lavinia Cresswell</p>
Thank you for taking the time to send through an email.
We really appreciate your feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the overall negative experience in regards to financial products that were enrolled on your account.
We would like to confirm the products in question were successfully cancelled on the 16.03.2017. However you will still be billed for them on your next statement as they were cancelled after your billing cycle.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Thank you for taking the time to send through an email.
We really appreciate your feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the overall negative experience in regards to financial products that were enrolled on your account.
We would like to confirm the products in question were successfully cancelled on the 16.03.2017. However you will still be billed for them on your next statement as they were cancelled after your billing cycle.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
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