1 reviews | Active since Aug 2017
Injured in Store
On the 18/08/2017 my wife Odette Sibinda went into the Jet Store in Lenasia Signet Terrace. Where she fell and injured her ankle due to some "features"which was laying on the ground(with no hazardous signage anywhere). The branch manager Mzwakhe Mazibuko logged an incident report # NOR6167 August17-204. An ambulance was dispatched after it was evident that there was an injury and also after much deliberation as the store manager wanted my wife to go see a doctor on her own and just bring him the report from the doctor. My wife has received no response from Mazwakhe or anyone from Jet regarding this. We've been to hospital and my wife has a right ankle soft tissue injury and has a back slab cast app**** from below the knee to her ankle.We feel as this was not handled with any urgency as it was not a mere refund or purchase etc, but an injury due to negligence. Odette Sibinda ********** 473 email: **********
was injured in store. . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.Kind regards,
Customer Experience Team
Call Centre: ***.
was injured in store. . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Jet Lenasia management to address as your wife was injured in store. . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Jet Lenasia management to address as your wife was injured in store. . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.