1 reviews | Active since Jul 2011
Inferior product
On 21 September I bought two shirts at Jet Modimolle. As the material was viscose, I specifically asked if it will shrink after the first wash. I explained to the lady that I live far away from the store and will not be able to go to the store again soon if I needed to do an exchange. She assured me that if it will not shrink.
I paid with my Edgars Thank U card.
I followed the instructions on the label to the letter, but both shirts shrunk noticeably after the first wash. And no - I did not put on weight! The shirts shrunk.
I tried to phone the store on numerous occasions on the number noted on the retail slip, but there is no answer.
Would someone from Edcon or Jet please contact me in this regard. I would like to have a refund for the shirts and will be willing to take it back to the store when I have a day off again.
We have escalated the complaint to the Jet Modimolle management to address with regards to the quality of the viscose shirts purchased in store. . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Jet Modimolle management to address with regards to the quality of the viscose shirts purchased in store. . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Jet Modimolle management to address with regards to the quality of the viscose shirts purchased in store. . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Jet Modimolle management to address with regards to the quality of the viscose shirts purchased in store. . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,