NL
NATALIE L
1 reviews | Active since Mar 2009
01 Feb 2015, 17:18
Infant Formula Expired 2 Months Ago
My husband purchased a 1.8kg tin of Infacare Infant Formula for our 9 week old baby on Tuesday 27th January at the Cresta branch. I opened and started using it on Friday. I happened to check the date stamp today and see that it expired 24 November 2014! My baby has been unsettled and teary the whole weekend, and I can only put it down to the expired formula. I am just happy that I noticed this before I fed him the rest of the box. Your staff need to make sure that they don't keep expired goods like this on their shelves, this is very serious. Unfortunately we no longer have the receipt but I am sure they will find this transaction on the system.
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Jet's replyOfficial
02 Feb 2015, 10:24Hello ecape,
As per our telephonic conversation we must sincerely apologise for the incident caused. We have addressed this matter with the store manager as well as our regional manager to insure this does not happen again and all item will be checked accordingly.
Further communication will be provided shortly, your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we must sincerely apologise for the incident caused. We have addressed this matter with the store manager as well as our regional manager to insure this does not happen again and all item will be checked accordingly.
Further communication will be provided shortly, your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Jet's reply02 Feb 2015, 10:24
Official
Hello ecape,
As per our telephonic conversation we must sincerely apologise for the incident caused. We have addressed this matter with the store manager as well as our regional manager to insure this does not happen again and all item will be checked accordingly.
Further communication will be provided shortly, your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we must sincerely apologise for the incident caused. We have addressed this matter with the store manager as well as our regional manager to insure this does not happen again and all item will be checked accordingly.
Further communication will be provided shortly, your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***