cN
chido N

1 reviews | Active since Jun 2015

12 Nov 2015, 08:38

incorrectly billed every week

I pay my account every month and at least twice in a week but the amount overdue still goes up even though im not buying anything on my account since April. I have queried with the store and they called accounts department for me. They explained to me that I wasnt paying the correct amount all along, which I disputed with them as I was paying at least 3 times in a month.<br> <br> I also cancelled the insurance which I had signed for R50 but I was being charged R79 for it. I paid my account again this week and went to the store 3 days late only to find out that the amount overdue is again higher than the last payment. I have had such a bad experience and im ****** daylight. I will never encourage anyone to open any account associated to Jet. I just want a corect amount and settle this account as I now have a negative credit record because of Jet's mistake.

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Replies (1)
Jet
Jet's reply12 Nov 2015, 16:12
Official
Hello Miss Chido,

Thank you for bringing this matter to our attention . Please be advised your query has been escalated to our accounts department, investigations will be done and feedback will be provided shortly regarding your payment history .

Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.

Kind regards,
Edcon customer experience team,
***

Best regards,