1 reviews | Active since Jan 2015
Incorrect Pricing
good day <br> please be advised that I have been to the Jet store in the Phoenix Plaza and went in to purchase a pram. one of the prams was marked at R139.99, so I called one of the consultants to assist me. the first thing I asked her was how much was this specific item and she advised that the price was on it. so I advised her that it showed R139.99 and I want it at that price as that is what it was marked for, she then spoke very rudely to me which I did not appreciate as I always shop at Jet. how is this possible? which means that you guys (Jet) <br> are mis-leading clients and marking items to the wrong amount or value. I have proof of the marked item and the consultant that was rude her name was Thandeka. its only fair that I pay the price that I see. please assist and provide feedback as I will have to take this further as I have photos of the item that was marked for this price. <br> <br> kind regards <br> Amanda
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Phoenix management for actioning accordingly as the price was misleading as per the post sent to us . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Phoenix management for actioning accordingly as the price was misleading as per the post sent to us . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,