INCORRECT FAQs & ONLINE SHOPPING SUCKS
<p>After numerous emails and phone calls, no one is able to tell me where my online order is that I placed on 08 Feb 2017. The FAQs clearly state a 5-10 working day delivery.</p> <p>Its been 18 working days and i have STILL NOT RECEIVED MY ORDER!!!</p> <p> </p> <p>I received a reply email with a ton of spelling mistakes with a tracking number, totally incorrect as I called the courier company and they are telling me it was delivered in Nov 2016 already when Jet DID NOT EVEN HAVE ONLINE SHOPPING THEN!!!</p> <p> </p> <p>I will NEVER EVER recommend Jet Online to anyone!! The Customer Service Dept. knows nothing, keeps transferring you from one person to the next, places you on hold, drops the call... RIDICULOUS!</p> <p> </p>
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalate the matter to the E-commerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. We need you to furnish us with the order number for them to ba able to action accordingly. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalate the matter to the E-commerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. We need you to furnish us with the order number for them to ba able to action accordingly. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.