MS
Monique S
1 reviews | Active since Jul 2017
19 Jul 2017, 12:52
Incorrect Charges
<p>I opened an account with Jet Store in East Rand Mall.</p> <p>When asked for the extras like the monthly Subscription, I said that I do not want it. </p> <p>The lady still added it to my account. </p> <p>I have been assisted by Emmanuel Matodzi and Mmamosa Witbooi via email and I am disgusted Mr Witbooi would treat me like an idiot and tell me that I should have looked at the MMS statement and logged a query</p> <p>There so-called statements (MMS) does not reflect a breakdown as Mr Witbooi said.</p> <p>I am disgusted that there staff does not listen to the customers and that they are so poorly trained in customer service.</p> <p> </p>
Helpful (0)
Replies (4)0
Replies (4)
Jet's replyOfficial
20 Jul 2017, 15:21We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the matter has been sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding follow up on the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards
Customer Relations Team
Email: ***
Call Centre: ***
Best regards,
Jet's reply20 Jul 2017, 15:21
Official
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the matter has been sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding follow up on the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards
Customer Relations Team
Email: ***
Call Centre: ***
Best regards,
Jet's replyOfficial
20 Jul 2017, 15:22We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the matter has been sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding follow up on the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards
Customer Relations Team
Email: ***
Call Centre: ***
Best regards,
Jet's reply20 Jul 2017, 15:22
Official
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the matter has been sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding follow up on the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards
Customer Relations Team
Email: ***
Call Centre: ***
Best regards,
Jet's replyOfficial
20 Jul 2017, 15:22We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the matter has been sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding follow up on the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards
Customer Relations Team
Email: ***
Call Centre: ***
Best regards,
Jet's reply20 Jul 2017, 15:22
Official
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the matter has been sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding follow up on the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards
Customer Relations Team
Email: ***
Call Centre: ***
Best regards,
Jet's replyOfficial
20 Jul 2017, 15:22We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the matter has been sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding follow up on the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards
Customer Relations Team
Email: ***
Call Centre: ***
Best regards,
Jet's reply20 Jul 2017, 15:22
Official
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the matter has been sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding follow up on the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards
Customer Relations Team
Email: ***
Call Centre: ***
Best regards,