Incorrect Charge on the statement
Every time I check my statement there is this R25 fee for AIRTIME/DATA SUBSCRIPTION FEE. I have been in contact with Jet to enquire and was given a number to call in order to have the service discontinued since I have not agreed to the take up the service and have also not received the airtime/ data in question. I called the number twice and was promised that the subscription would no longer appear on my statement but it still does. Can someone please assist with this...
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Jet's replyOfficial
13 Feb 2018, 16:03Thank you for addressing your concerns with us .Please accept our sincere apologies for the frustrations that this has caused to you. We have escalated your query to our third parties who will be in direct contact with you to resolve this matter regarding the airtime billing .Your ***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,
Jet's reply13 Feb 2018, 16:03
Official
Thank you for addressing your concerns with us .Please accept our sincere apologies for the frustrations that this has caused to you. We have escalated your query to our third parties who will be in direct contact with you to resolve this matter regarding the airtime billing .Your ***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,