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Nothando N

1 reviews | Active since Feb 2019

08 Feb 2019, 16:35

inconsiderate Valerie (Jet)

JetMart on Eloff street Johannesburg made it a nightmare to open an account especially during lunch hours when some of the staff members want to do their personal shopping when they are suppose to be working. Valerie was the one needed over the phone by a sales consultant to open an account for one of colleagues whom I had referred to jet for an account as well since I had such a great experience there because of Simon's friendly and helpful nature she also had a sense of urgency however, when we were there to activate my colleagues account she was on lunch so we had to be assisted by her collogues Cleo and Valarie. Cleo was helpful as well but the one person who caused us a headache was Valerie. She was needed over the phone for activation of the account however she was far from the till picking out handbags that were on sale and when she came back she was having personal conversations with staff members while we were sill waiting for her to help us with the account. Our time was limited cause we were on lunch. Cleo called out to her several times for her to assist us however I had to then call her at the top of my voice asking her to help us cause our lunch was over. she scanned four items at a pace of a tortoise still having personal conversations with her colleagues.......if me and my colleague have to visit that store or any other Jet it'll be by the grace of God especially after that kind of treatment and her risking our jobs like that

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Replies (1)
Jet
Jet's reply09 Feb 2019, 12:12
Official
 Good day Nothando Ncube,  Reference number         : ***/GO  Thank you for bringing the matter to our attention. We do apologise for the overall service experience.  As advised, your concerns were raised and addressed with the Store`s Management Team where a disciplinary hearing will be conducted with the staff member involved.  At a time of your convenience, please make your way to the store and kindly ask for our Admin Manager, you will then be assisted accordingly.  Regards, Edgar’s Customer Experience ***