*********** staff needs more customer training

i was at Jet cresta on the 7th January 2018 to try and close my account so the accounts consultant called head office to cancel a few policies i had taken under my account cool... however he found one policy (mobile) that i had never agreed to that was debiting my account R28.50. fine i asked him to cancel it and ask for my refund he said they dont open sundays which than i decide i will came back Monday afternoon. When i got to Jet monday i was assisted by Sindi of im not mistaken she than told me that she cant call the policy number to cancel i have to do it myself or go to Edgards because can't use her airtime to help me. so i asked her i'm a full Jet member and not Edgards , yes they all fall under Edcon but my card is from Jet so why should i be going to Edgards for something that was done at Jet. she however dismissed me by saying Jet cant help you thank you bye...

my question is, is this how Jet treats its costomers? not even trying to call the manager to assist if this was beyond her power because i fail to understand how can a Jet account be fixed at Edgards and if it can be fixed at Edgards because its Edcon than clearly Jet cresta is not under Edcon... please Jet Cresta teach your staff proper customer relations and to go an extra mile for their costomers after all we make the store.

this is one of the many reasons i have decided to close my account with Jet/Edcon service sucks and the policies that are charged without your knowledge....