*********** staff

I went into jet gateway on the 06.02.2018 to return a stroller that I received as a gift for a car seat. Initially we were assisted by nomvuzu who checked the item for us and called the lady duduzile that works in stores to get a car seat. Whilst waiting we over heard that the store is having stock take. When duduzile arrived she stated she didn't not have stock of the car seat and she will order it and we can come pick it up on Thursday which is the 08.02.2018 my husband physically took duduzile to the car seat n showed her which 1 We are ordering. My husband went into jet gateway on the 08.02.2018 only to find out that they did not order the 1 We showed them but a smaller one. In the interim I am currently admitted in the labour ward due to abdominal pains. My husband spoke to them and made mention that we do not shop at gateway we hardly ever come there the only reason we did come there was because of the car seat it is our petrol involved and parking. He spoke to nomvuzu very politely and mentioned that it is now ridiculous coz 1stly the wrong item and 2ndly there was no call made to inform us of this as now we have wasted our time coming in the store. She then promised to get the car seat and deliver it to umhlanga hospital to which I was admitted. Today the 09.02.2018 we get a call at 14:00 to state that they still didn't get the car seat which now is quiet ridiculous. I requested to speak to the manager of the store whom they refused to put me through after I asked for the head office number a lady by the name of sharmla came on the line with no introduction what so ever and very unprofessional apologising. I asked who am I speaking to and who are you. She just said sharmala and she is the superviser. No manager again. She put me on hold to speak to the manager whom then sed the only thing they can do is send the car seat to Phoenix plaza on Saturday which is the 10.02.2018. I advised her that it's not possible for me now fetch the car seat as I am 9 months pregnant unable to drive and my husband is a health care professional who is working the weekend. Still no management and no regard as to compromise after the whole mess up that they have caused. I'm sitting without a stroller and without a car seat no compassion frm the *********** staff at gateway jet. Pathetic service.