1 reviews | Active since Jul 2011
*********** MANAGER JET GA-RANKUWA
We as a family are disgusted by the *********** so called Manager at Jet Ga-Rankuwa. Since February this year we have been sent from pillar to post to claim on behalf of my mother the Jet Club cover which my dad subscribed to whilst he was a member until his passing. They did not even close the account and my mom has to go up and down without success at her age as a pensioner.
I have even tried Jet Centurion Mall where I spoke to Mmathabo whom could not assist at the time because she did not have the Forms at hand for me to complete. She promised to email them but never did. The next time I spoke to her she was on leave and informed me that I can go to any Jet store where they will assist me.
Why do the people in those positions at the Jet stores not own up to the customers request?
Previously my mother went to the Ga-rankuwa store where she met Kabelo whom I spoke to and promised to deliver the papers required to process the claim.
Today my mother and my nephew went there only to find the so called Manager who told them that the claim expired.
NOW I UNDERSTAND WHY ON THE JET LEAFLET T&Cs WHICH I BELIEVE THE *********** MANAGER DID NOT BOTHER TO READ, THAT THE CLAIM EXPIRES AFTER 12 MONTHS.
Jet SA please assist as we have been failed over and over.
Finally from Thursday I was in liaison with Jan at the Ga-Rankuwa store. He is really deserving of a position of running the store because he possess leadership qualities.
As for the so called "Manager Lady" who turned away my mother after brazing scotching heat, she needs to be send for a course in customer relation and satisfaction to get her to do the basics.
On Saturday I went into the store to collect the cash as arranged previously with Jan.
I am grateful to him for owning to this matter from the day he got in contact with me.
Thank you Jet Customer Experience Team for resolving this.
Regards
Thekiso Mfulwane.
Finally from Thursday I was in liaison with Jan at the Ga-Rankuwa store. He is really deserving of a position of running the store because he possess leadership qualities.
As for the so called "Manager Lady" who turned away my mother after brazing scotching heat, she needs to be send for a course in customer relation and satisfaction to get her to do the basics.
On Saturday I went into the store to collect the cash as arranged previously with Jan.
I am grateful to him for owning to this matter from the day he got in contact with me.
Thank you Jet Customer Experience Team for resolving this.
Regards
Thekiso Mfulwane.