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Mandy M

1 reviews | Active since Mar 2015

08 Apr 2019, 12:09

*********** and Irresponsible staff

I was in the store yesterday to buy few things for myself when i got to the till i couldnt find my Edgars card in the purse while i was searching for my card the other cashier( Lucia) at the next till said to me, "you left your card with me last when i serve you"!!!! I was shocked when she said that then I asked her why she didnt call me immediately to alert me that i left my card at the counter with her???? She couldnt answer me she just stared at me . My question is, is not the cashier responsibility to call the customer if forget something????? Now she couldnt find my card then i left telling them to resolve it. Saddly I couldnt get my goods. Stiil waiting for the store to contact me.

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Replies (1)
Jet
Jet's reply08 Apr 2019, 13:20
Official
Dear Mandy

Thank you for making contact with us regarding this incident at Jet in Atlyn- Attridgeville.
As per our discussion we will ensure that management contacts you urgently to resolve this matter .
We apologise for the frustrations and disappointment caused to you.
Reference:   ***/GO

Kind regards

The Edgar'a Customer Experience Team
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