Incompetency in regards with my retrenchment issue/very bad service disgrace

I am highly disappointed in the way edcon treated my query,I have an account with jet which I send documents in 2018 that Im ano longer working being retrenched and they have been diducting protection plan money from my account to date no response. only now I am getting rude call from them threatining to hand me over if I dont pay my account, I went to Alberton, Chris Hani and Sontonga shops to report this everytime they still wating for the response from head office (incompetency). I also ask them to move the Hallard policy I have through them to Hallard so I can be able to deal with them directly still cannot answer on this. I am still paying through jet which I dont know if its still active or not as bo documents sent to me, thats how they operate, Please asssit as this is reallky inconviniencing to receive calls from different people not talking nicely. Another thing I've never received statement from them when I request they I must always check on slips when doing purchase which is not a statement. This is a disgrace I will not recomend any one to their shops. Very rude lady who called today by the name of Lucky - always say our convesation is recorded but when recrute for you to open the account no recording.