INCOMpeTANT JET STAFF

I have been assisting a colleague of mine who has had a Jet account for about 12 years. Whilst her parents were alive she took out funeral cover for them with Hollard, payable through her Jet account. Her mother passed away in 2014 and she claimed and was paid out. She asked them to continue with the policy on the life of her dad alone. However the premium was never reduced. Her father passed away last year and she claimed and was paid out. She requested that the policy be cancelled. She noticed that there was still a balance on the account and on enquiry was told that her account was being utilized by somebody else to purchase airtime. She went to the police and made an affidavit to the fact that she never received any such airtime. Clearly Jet did not act on that either. She saw that her account was just increasing every month and kept quering it. Jet then brings to light that the insurance was not cancelled and she is in arrears. She told them that she requested the policy to be cancelled and they refunded her 3 months worth of premiums. Now they call to collect their debt and make payment arrangements.

She correctly told the lady that she is not paying for the incompetance of the Jet/Hollard staff and that the funds should be credited.

Jet continue to harass her on a daily basis and this is totally unacceptable.

JET- SORT YOUR ACCOUNTS DEPARTMENT OUT!!!