inadequate service

I purchased a tv from them sunday the 8th febuary, upon arrival at home I discovered that it does not have a plug in. Monday I rushed to their store right after work, and they were closed, I asked tgem to just assist me by giving ne a number to a store closer to my place of residence so that I can check if they hv stock, they would not assist ne, I rushed the next day bad they gave me a plug, once again, upon arrival I noticed the plug was not compatible with the tv. I have to use my own time,money and energy to go to that same store all thanks to their inadequacy. I think this people really undermine the community in heidedal by offering them such poor service. I live in pellisier and have to travel to their store at a tym that is convenient for them. Their management is poor poor poor..