INADEQUATE CUSTOMER CARE SERVICE

I have a Jet account, always maintained the account for years. I have been in contact via email with Jet offices, with a couple of enquiries, but don't get the response that i need. a. According Jet i have 2 account numbers, only got it from them, then they are confused with my payments. Sending me messages that i am in arrears, but i have proof of my payments on my banking app. b. I saw on my monthly statements that i am charged monthly fees, interest and subscription fees, more than once, especially on the fees and interest. c. I also saw purchases made on my account every month, since 2023, not made by me. I pay my account via my banking app, and have not made any purchases at all. d. The 2 funeral policies i have with Jet/Hollard were cancelled without my consent, and i had to email them to re-instate my policies again. e. I have asked for a managers name, an email address, also without no response. f. The 5 business day response, when they will get in contact with a client, does not apply. They also emailed me to inform me that they called me, but i had no calls from a consultant at all.