tT
teboho T

1 reviews | Active since Mar 2017

03 May 2017, 12:13

******* business practice

<p>I am currently an account holder with Jet/Edcon: I opened an account a little over a month ago and a few weeks after that I get documents for policies/financial services I didn't even take out. I phoned Edcon Financial services as soon I received these docs and I cancelled them prior to 30 days. Later on I received a statement which shows these services still reflecting and I call them AGAIN...they say they will sort it OUT. Yesterday I get a call from a rude call centre agent requesting payment on the account - which includes these services still -I informed her that I am not willing to make payment on this account till this mess gets sorted out!!! This is a rip-off cos when u open the account, the consultant just says tick here and there without informing you that u are taking out additional insurance products. This ********** misrepresentation!!!!!</p>

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Replies (3)
Jet
Jet's reply04 May 2017, 09:44
Official

Kindly furnish us your account or ID number so that we may liaise with the accounts team regarding the financial services cancellation and reversal request. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post .

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Jet
Jet's reply04 May 2017, 09:45
Official

Kindly furnish us your account or ID number so that we may liaise with the accounts team regarding the financial services cancellation and reversal request. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post .

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

tT
teboho T's update04 May 2017, 09:56
Reviewer Update

My Account is: ********** ********** 45386.

Regards