SS
Sithabile S
1 reviews | Active since Jan 2016
29 Jan 2016, 14:23
Ignored
I was sent from 1 counter to another to see a customer service consultant , when I tried getting jills attention 5 times to ask where to go as she was at the same counter which I was sent to she just ignored me numerous times, I was then assisted by another consultant zinhle , and Jill proceeded calling other clients, I also asked zinhle who was the witness of all of this if the lady had a hearing issue because I even went forward to show that I needed her attention she still ignored me.
Helpful (0)
Replies (1)0
Replies (1)
Jet's replyOfficial
01 Feb 2016, 14:48Hello snshezi,
Our attempts to contact you today at 02:42 PM have been unsuccessful. Thank you for taking the time and addressing your service experience with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience
Please note we have escalated your query to our store manager and feedback will be provided
Your reference number: ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind Regards
Customer Experience Team
***
Our attempts to contact you today at 02:42 PM have been unsuccessful. Thank you for taking the time and addressing your service experience with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience
Please note we have escalated your query to our store manager and feedback will be provided
Your reference number: ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind Regards
Customer Experience Team
***
Best regards,
Jet's reply01 Feb 2016, 14:48
Official
Hello snshezi,
Our attempts to contact you today at 02:42 PM have been unsuccessful. Thank you for taking the time and addressing your service experience with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience
Please note we have escalated your query to our store manager and feedback will be provided
Your reference number: ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind Regards
Customer Experience Team
***
Our attempts to contact you today at 02:42 PM have been unsuccessful. Thank you for taking the time and addressing your service experience with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience
Please note we have escalated your query to our store manager and feedback will be provided
Your reference number: ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind Regards
Customer Experience Team
***
Best regards,