1 reviews | Active since Jul 2016
I will never shop at your jet mart stores ever again
<p>I was in your kempton park pretoria road jet mart store, where I saw a kettle with a price tag of 179.99 when I went to the check point it scanned 210 being shocked and surprised I enquired as to why it's scanning a higher price. The manager would not even hear my side as I was willing to pay the 179.99 instead of requesting the item for free as per the cpa law states. He just told me the bar code was incorrect and I should pay the 210, who's job is it to check barcodes and ensure the correct prices are displayed. I am highly annoyed at the service I received especially from a manager. I will no longer shop at jet mart.</p>
Please be advised that, as per our telephonic conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet mart Kempton park management to address as our valued customer is not happy that the store staff members were unable to assist you with regards to the ticket price that was different to the till price , which resulted in our valued customer leaving the store without any purchases, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 058/GO. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Please be advised that, as per our telephonic conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet mart Kempton park management to address as our valued customer is not happy that the store staff members were unable to assist you with regards to the ticket price that was different to the till price , which resulted in our valued customer leaving the store without any purchases, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 058/GO. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.