I will never buy at Jet store again!! Pathetic
<p>I lost my Jet account card. Went to Edgars and the gentle man helped me with my driver license and advised me to go back to Jet to get a new card. Got to Jet Fleurdal in Bloemfontein and the cashiers refused to help me. I had my drivers license and Passport with me but they refused. I needed to buy clothes for my baby as it is getting very cold in bloemfontein. Thanks Jet Fleurdal! Becuase of your unwillingness to help today you lost a sale and a customer forever!!!!! I am closing my Edcon accounts </p>
We have escalated the complaint to the Jet Fleurdal Bloemfontein management to address as our valued customer is not happy that you were not assisted accordingly regarding a card replacement even though you had the proof that you mentioned on your post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Jet Fleurdal Bloemfontein management to address as our valued customer is not happy that you were not assisted accordingly regarding a card replacement even though you had the proof that you mentioned on your post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.